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"We were contacted by Dee from National Safety Training Centre back in April to see if we would be interested in taking up the opportunity of some free fork lift training for our employees along with an NVQ qualification which would be relevant to the work that they currently did. Dee came down to our factory the following week and we were amazed by the package that they could offer us which would cost us a business nothing."
GRP Building Solutions
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Customer Services Advisor - 2 posts available 
National Safety Training Services - Kingston upon Hull 
£15,500 a year

Do you like making a difference and being part of a team? We feel exactly the same at National Safety Training Services and we're aiming to make everything as easy as possible for customers and colleagues.

When our customers visit or telephone our training centre, you will be their first point of contact, offering a professional and efficient service that will involve a lot more than just answering questions.

You will play a key role in building relationships with our customers by communicating effectively with them, whilst servicing their accounts, helping them with enquiries regarding our products and services and working with colleagues to provide the right solutions to meet their needs.

Our people are passionate about listening to our customers needs and aim to make their experience with us a simple as possible. We pride ourselves on delivering excellent customer service. We enjoy sharing new ideas, always striving for improvement. Change like that doesn’t happen unless we all speak up about our ideas and the challenges we face on a daily basis. That’s why we’ve built a culture of respect, where everyone supports each other to keep their promises and go above-and-beyond – every day.

As a Customer Services Sales Advisor your main responsibilities will be:

  • Making our customers feel like they’re dealing with a person, not a scripted call centre.
  • Acting as a first point of contact, offering a personal and professional service, supported by a range of great training products.
  • Building relationships with our customer, to find training solutions that are right for them.
  • Developing your knowledge of our products, services and the overall market, to provide the correct advice and products to customers.
  • Identifying ways to improve our customer journey, and using your initiative to suggest effective solutions.
  • Proactive approach towards increasing sales and growing our Sub-Contracted Instructor network.
  • Dealing with a blend of customers, you'll be processing bookings for customers who hold credit facilities with us and also customers who make payments in advance for their training.
  • Invoicing customers will be part of your role, this requires attention to detail, making sure we send it at the right time, with the correct information and to the correct department or individual.

The minimum qualifications required to work within this highly regulated industry: Grades A-C (or equivalent) in Math and English Minimum of Level 2 NVQ in Customer services, Sales or Business administration.

Minimum skills and experience required: Excellent computer skills, sound knowledge and experience using Microsoft office programs.Excellent listening and communication skills The motivation to go above-and-beyond for our customers. Proven experience within similar Industry and the ability to work well as part of a dynamic team.

Knowledge of the various types of materials handling equipment and an awareness of health and safety would be advantageous.

Working days: 40 hours per week, Monday - Friday, with at least one Saturday shift per month at an additional overtime rate of time and a half.

Full Time salary: £15,500 per annum basic.

In addition to your salary and bonus, we offer all the policies, tools and guidance to support you.

Other benefits include: Pension scheme20 days holiday plus bank holidays, with the option to purchase up to 5 additional days per Voluntary private medical insurance scheme, at a discounted rate.Business mileage allowance, if you drive less than 8,000 business miles per year using your own car.Company car if you drive more than 8,000 business miles per year all-inclusive (just add fuel) brand new car through our salary sacrifice car scheme.

Recognition by way of bonuses for achieving above your sales targets.

Location: Hull

Please apply if you are the person we're looking for and you want to reach your full potential!

Interviews will be taking place from 8th Aug 2017

Job Type: Full-time

Salary: £15,500.00 /year

Apply Now!


Performing Manufacturing Operations NVQ Assessor 
National Safety Training Services - Kingston upon Hull 
£20,000 - £25,000 a year

We are seeking to employ, a motivational Performing Manufacturing Operations Assessor for our busy training centre.

Location: Hull

Remuneration Circa: £20k-£25k dependent on experience and skills.

This is a challenging role that would suit an experienced assessor professional with good industrial knowledge. The ideal candidate must have had previous experience delivering Manufacturing NVQs to at least L2, with a real passion for training and development looking to further their training career.

In return there is a good salary package circa £20k-£25k dependent on current skills and previous experiences. This is an exciting career opportunity within an established and rapidly growing company. Apply now!

Essential skills: Suitable assessors will have the below skills and experiences; Relevant and current training. Assessor experience within manufacturing workplaces is essential.

Maths and English grades A-C You need to be up to date with current legislation, health and safety and have good computer skills, confident delivery with excellent communication and co-operative skills.

Essential Qualifications: NVQ QCF Assessor qualification. You must have a full UK driving licence and car as there will be frequent travel to client sites in this role.

Desired Skills: Knowledge and previous experience could include use of plant machinery equipment, Forklift Trucks, lifting operations, slinging signaller. Hands on experience of operating machinery or heavy plant equipment may be helpful.

Other Desirable Qualifications: Other recognised trainer qualifications such as PTLLS are desirable qualifications and RTITB instructor qualifications, Fork lift Trainer etc are of real interest. IAG qualified.

With this we are willing to offer further training to candidates with the right aptitude and instructor assessor experience and skills and further training qualifications.

Key responsibilities - of this assessor role include; * Delivering theoretical classroom and practical (outdoor based also) based training sessions * Carrying out workplace assessments, to include providing leaners with information, advice and guidance. * Instructing and supervising machinery operation during any practical training sessions for which you are qualified to deliver training on. * Booking, processing, recording and administrating all training given and assessments. To apply please email your CV with your salary expectations, availability and how you meet our criteria Closing Date: 25th August 2017

Job Type: Full-time

Salary: £20,000.00 to £25,000.00 /year

Job Location:

  • Kingston upon Hull, East Riding of Yorkshire

Required experience:

  • NVQ assessor: 2 years

Required language:

  • English

Required licence or certification:

  • Full car Licence

Apply Now!

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